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Our ECM Program connects you with a dedicated care team that helps coordinate health services, so you don’t have to navigate it all on your own. Our care team is trained to support you through every step of your health journey.
Safelife Health is proud to support CalAIM in creating a more coordinated, person-centered approach to Medi-Cal. Through Enhanced Care Management and Mental Health services, we connect members with the care, resources, and support they need, wherever they are.
Support may include:
- Medical Care Coordination
Coordinate your medical care by connecting you with the right providers, managing appointments and referrals, helping you understand your treatment, and making sure your care team stays connected every step of the way.
- Mental Health & Behavioral Support
Connect you with mental health and behavioral health resources while coordinating care between your providers, supporting recovery, and helping you access the right support for your emotional and physical well-being.
- Social Needs & Stability
Connect you with essential community resources for food, transportation, housing, utilities, and financial support while helping coordinate services to create greater stability and peace of mind.
- Care Navigation & Advocacy
Help you understand your Medi-Cal benefits, navigate complex healthcare systems, overcome barriers, and advocate for your needs so you feel informed, supported, and heard.
- Family & Caregiver Support
Support families and caregivers with education, care coordination, respite services, and community resources to help them confidently navigate complex healthcare needs.
- Crisis Prevention & Response
Help identify potential health and safety concerns early, create personalized crisis prevention plans, coordinate urgent or emergency care when needed, and provide continued support following a hospitalization or crisis.
ECM is designed for patients with complex needs who face multiple challenges managing their health and daily life. You might benefit from ECM is you’re experiencing:
- Complex Chronic Conditions
- Serious Mental Illness or Substance Use
- Youth With Complex Needs
- Homelessness or Housing Instability
- High Utilization of Services
- Transitions From Institutional Care
- Difficulty Managing Care
What's Included
- Comprehensive Care Coordination
- Mental Health Support
- Social Resource Connections
- Care Navigation & Advocacy
Key Benefits
- Person-Centered Guidance
- Greater Stability
- Family & Caregiver Relief
- Proactive Crisis Prevention
Frequently Asked Questions
The process includes an initial assessment, discussing care options, facility tours, and ongoing support to ensure a smooth transition for your loved one.
We conduct a comprehensive evaluation that considers medical, emotional, and social needs to recommend the best care options available.
Our services are free for families; we are compensated by care homes once a placement is made.
Absolutely! We encourage family members to visit prospective care homes to ensure they feel comfortable with the environment.
We provide ongoing support and can assist in arranging additional services as needed to ensure your loved one's care continues to meet their evolving needs.