SafeLife Health Services

Your Health, Our Priority

Transform Your Health with SafeLife Health Services

SafeLife Health Services meets high-need Medi-Cal and Medicare members where they are—in their homes, their struggles, their daily lives. Whether supporting youth and families through health crises or helping adults manage complex conditions, we address everything that affects wellbeing: medical care, mental health, housing, food, transportation, and stability. We coordinate the chaos, remove the barriers, and walk alongside every member until they thrive.

HEALTHCARE DESIGNED AROUND YOUR LIFE

Reimagining Healthcare

We're reimagining what's possible when healthcare extends beyond clinic walls. SafeLife Health Services delivers comprehensive, whole-person support that addresses not just medical needs, but the real-life challenges that impact health and wellbeing.

Consistent Support

For high-need Medicare & Medi-Cal members of all ages—from youth navigating complex health journeys to adults managing chronic conditions—we provide the coordinated care, community connections, and consistent support that transforms outcomes and changes lives. .

Care That Sees the Whole Picture

Real health challenges don't fit into neat categories. They're complicated, interconnected, and deeply personal. That's why we've built a care model that addresses every factor affecting your health and quality of life.

Enhanced Care Management

We provide intensive, personalized support for members facing complex health and social challenges. Your dedicated care team coordinates every aspect of your care, connects you with vital community resources, and stays by your side through every step of your health journey.

THE PROBLEM

The Real Obstacles to Health Aren't Always Medical

Getting a diagnosis is one thing. Living with it is another entirely.

You leave the doctor's office with instructions to see three specialists, take four medications, attend physical therapy, and reduce stress. But you don't have reliable transportation to appointments. You can't afford all your prescriptions. You're managing a chronic condition while working two jobs and caring for aging parents. Your teenager's asthma is worsening, but coordinating care between their pediatrician, pulmonologist, and school nurse feels impossible.

This is the reality for high-need Medi-Cal members across California.

Health doesn't happen in isolation. It happens at the intersection of medical care, daily life, and the systems that either support you or fail you. When those systems fail—when you can't get to appointments, can't access food that supports your diabetes management, can't find stable housing while recovering from surgery—medical care alone isn't enough.

What They're Saying...

"I was taking the wrong medications for months because I couldn't understand the instructions and didn't know who to ask. My care manager explained everything, set up reminders, and checks in regularly. It's the first time I've felt in control of my health."
— Maria S., Safelife Health Services Patient

THE SOLUTION

Enhanced Care Management: Support That Sees the Whole Picture

Enhanced Care Management (ECM) is California's groundbreaking program designed specifically for high-need Medi-Cal members facing complex medical, behavioral, and social challenges. It's healthcare that finally acknowledges what you've always known: your health doesn't exist in a vacuum.

What Makes ECM Different:?

Traditional Healthcare:

Addresses one condition at a time
Ends when you leave the appointment
Assumes you can navigate the system alone
Focuses only on medical treatment
Requires you to coordinate between providers

Enhanced Care Management:

Addresses your whole situation—medical, behavioral, social
Provides continuous support between appointments
Assigns a dedicated care team who knows your story
Connects you with community resources beyond clinical care
Coordinates everything for you across all providers and services

Best of all?

ECM services are provided at absolutely no cost to eligible Medi-Cal members.

This isn't an add-on. It's not extra insurance. It's comprehensive support included in your Medi-Cal benefits.

Learn More

You might benefit from ECM if you're experiencing:

Complex Chronic Conditions

You're managing multiple health conditions—diabetes, heart disease, COPD—and coordinating between specialists feels overwhelming. You've been hospitalized repeatedly or visit the ER frequently because your conditions aren't well controlled.

Serious Mental Illness or Substance Use

You're navigating serious mental health challenges or substance use disorder alongside physical health needs. You need support coordinating behavioral health treatment with medical care.

Youth with Complex Needs

Your child or teen faces serious health challenges—chronic illness, behavioral health conditions, or developmental needs—requiring coordination between multiple providers, schools, and support services.

Homelessness or Housing Instability

You're experiencing homelessness or your housing situation is unstable, making it nearly impossible to manage medications, attend appointments, or follow treatment plans.

High Utilization of Services

You find yourself in the hospital or ER repeatedly, not because you want to be, but because you don't have the support to manage your health effectively at home.

Transitions from Institutional Care

You're leaving a hospital, skilled nursing facility, incarceration, or foster care and need intensive support navigating your return to community life while managing health needs.

Difficulty Managing Care

You have transportation barriers, language barriers, or cognitive challenges that make navigating the healthcare system nearly impossible alone.

ECM is designed for Medi-Cal members of ALL AGES with complex needs who face multiple challenges managing their health and daily life. Not sure if you qualify? Contact us. Our team will help you understand your eligibility and connect you with the right services.

Everything That Impacts Your Healt

Medical Care Coordination

Finding specialists who accept Medi-Cal and scheduling appointments
Ensuring all your doctors communicate and work together
Attending medical appointments with you (in person or virtually)
Explaining diagnoses, treatment plans, and medical instructions clearly
Coordinating hospital discharges and follow-up care
Managing referrals and making sure you get the care prescribed

Medication Management

Organizing medication schedules and setting up reminders
Coordinating prescription refills across multiple providers
Connecting you with pharmacy assistance programs
Explaining how and when to take medications
Identifying and solving medication access problems

Mental Health & Behavioral Support

Connecting you with behavioral health services and counselors
Coordinating between mental health providers and medical doctors
Supporting substance use disorder treatment and recovery
Addressing trauma, anxiety, depression alongside physical health
Finding peer support groups and community mental health resources

Social Needs & Stability

Connecting you with food banks and nutrition programs
Arranging reliable transportation to medical appointments
Linking you with housing assistance and shelter resources
Helping access utility assistance and financial support programs
Coordinating with social services agencies on your behalf

Care Navigation & Advocacy

Helping you understand your Medi-Cal benefits and coverage
Advocating for you when you encounter system barriers
Translating medical jargon into plain language
Supporting you through appeals and authorization processes
Being your voice when you feel unheard

Family & Caregiver Support

Providing education and training for family caregivers
Connecting families with respite care and support services
Coordinating care for multiple family members with health needs
Supporting parents navigating complex pediatric healthcare
Linking families with community resources and support groups

Crisis Prevention & Response

Monitoring for warning signs and intervening early
Creating crisis prevention plans with you
Responding quickly when situations escalate
Coordinating emergency care when needed
Following up intensively after hospitalizations or crises

Enhanced Care Management isn't a phone number to call when you have questions. It's a dedicated team who learns your story, understands your challenges, and actively works to remove every barrier between you and better health.

What to Expect When You Join Enhanced Care Management

Step 1: Eligibility & Enrollment

We start by confirming your eligibility for ECM services through your Medi-Cal plan. If you qualify, enrollment is simple and fast. There's no paperwork maze, no complicated applications—just a conversation about whether ECM is right for you.

What happens: A brief phone call or meeting to discuss your situation, explain ECM services, and answer your questions. If you're interested, we handle the enrollment process for you.

Step 2: Meet Your Care Team

You're assigned a dedicated care team who will get to know you, your health conditions, your daily challenges, and your goals. This isn't a rotating cast of strangers. This is your team, consistently available and deeply familiar with your situation.

What happens: An initial meeting (phone, video, or in-person) where your care manager learns about your life, your health, your struggles, and what you need most. This is the foundation of everything that follows.

Step 3: Comprehensive Assessment

Your care team conducts a thorough assessment—not just of your medical conditions, but of every factor affecting your health and wellbeing. Housing stability. Food access. Transportation. Mental health. Support systems. Barriers you're facing.

What happens: A detailed conversation about your whole situation. What's working? What's not? What keeps you up at night? What would make the biggest difference in your life? This isn't a checklist. It's truly understanding you.

Step 4: Create Your Personalized Care Plan

Together, we develop a care plan tailored specifically to your needs and goals. This plan addresses medical care, behavioral health, social needs, and the barriers preventing you from thriving. It evolves as your situation changes.

What happens: Your care team presents a plan that tackles your priorities—maybe it's coordinating specialists and finding transportation, maybe it's securing housing and managing medications. You guide the priorities. We create the roadmap.

Step 5: Active Coordination & Support

This is where ECM transforms from concept to reality. Your care team gets to work—scheduling appointments, coordinating between providers, connecting you with resources, removing barriers, advocating for your needs, and checking in regularly.

What happens: Your care manager reaches out consistently (frequency depends on your needs—weekly, bi-weekly, or monthly). They coordinate actively behind the scenes. They're available when you need them. They follow through on every commitment.

Step 6: Ongoing Monitoring & Adjustment

Your care team monitors your progress, watches for warning signs, celebrates successes, and adjusts your plan as your needs evolve. This isn't a six-month program that ends. ECM continues as long as you need it.

What happens: Regular check-ins to assess how things are going. Are you getting to appointments? Are your medications working? Has your housing situation changed? Do you need additional support? Your plan adapts to your reality.

Fewer Emergency Situations

When you have a care team monitoring your health and responding to concerns early, small problems don't become emergencies. Hospital admissions and ER visits drop significantly because issues are caught and addressed before they escalate.

Better Disease Management

With coordinated care, medication support, and consistent check-ins, chronic conditions become more stable. Blood pressure normalizes. Blood sugar levels improve. Symptoms become manageable. Life becomes more predictable.

Reduced Healthcare Costs

By preventing crises, avoiding unnecessary ER visits, and ensuring proper medication use, ECM reduces overall healthcare spending dramatically—better for the system and better for your wellbeing.

Improved Medication Adherence

When someone explains medications clearly, helps you afford them, organizes your schedule, and checks in regularly, taking medications correctly becomes achievable. Adherence rates improve dramatically.

Increased Access to Care

Transportation assistance, appointment coordination, and help navigating the system mean you actually get to appointments. Specialist referrals get completed. Preventive care happens. Care becomes accessible.

Stronger Support Systems

By connecting you with community resources, support groups, and social services, ECM helps build a network around you. You're no longer navigating challenges alone.

Enhanced Quality of Life

When housing stabilizes, food becomes reliable, transportation is available, and health is managed—life opens up. The constant stress and crisis mode fade. You can focus on living, not just surviving.

Family Wellbeing

For youth and families, ECM reduces caregiver burden, improves family functioning, and helps young people stay in school and engaged in their communities despite health challenges.

Supporting Young Lives and the Families Who Love Them

Youth-Focused ECM Includes:

Developmental ConsiderationsCare plans designed around where your child is developmentally—from pediatric care coordination for young children to transition planning for teens aging into adult healthcare systems.

School IntegrationCoordinating with schools, teachers, and school nurses to ensure health needs don't derail education. Supporting IEPs, 504 plans, and school-based health services.

Family-Centered ApproachIncluding parents, guardians, and caregivers as partners in care. Providing parent education, connecting families with respite care, and supporting the whole family unit.

Pediatric Specialty NavigationFinding pediatric specialists, navigating complex children's hospital systems, and ensuring age-appropriate care across all providers.

Behavioral Health for YouthAddressing anxiety, depression, trauma, and behavioral challenges with developmentally appropriate interventions and youth-focused mental health resources.

Transition PlanningSupporting teens as they transition from pediatric to adult healthcare, ensuring continuity of care during this critical period.

Community ConnectionLinking youth with after-school programs, mentorship opportunities, recreational activities, and peer support that promote wellbeing beyond medical care.

Whole Family Systems

When children and teens face complex health challenges, entire families feel the impact. Enhanced Care Management recognizes that supporting youth means supporting whole family systems—and bringing specialized expertise to the unique needs of young people navigating healthcare.

Healthcare That Doesn't Stop At The Clinic Door